530,000 Cantabrians went to sleep on the night of 03-04 September 2010 thinking tomorrow would be just another day. Probably not a single person thought about the fault lines lurking underneath the alluvial gravel plains that Canterbury and Christchurch sit on. But many, many people will remember that freight train like rumble coming through the night, the frantic staggering to the doorway as the house began to shake.
When the shaking stopped about a minute later, it was immediately obvious a major earthquake had hit. The power was out, as was water and sewerage. A steady stream of aftershocks continued bolting through in the remaining hours of darkness and into the day, the days, the weeks and months.
Within days aftershocks of a human kind had started. Completely overwhelmed by the magnitude of the disaster that had befallen them, E.Q.C. had the rabbit in a headlight look – frozen, not knowing what to do and completely unable to assist customers. With every big aftershock a new claim would have to be lodged. With each one, new reports and inspections would be needed. New case managers would need to be assigned or reassigned.
Whilst there were initially 240,539 claims needing to be solved, of which 240,021 have been, 8 years of putting ones life on hold whilst waiting for a Government agency to get its act together is quite shocking. But that was the case of one lady in Christchurch on the consumer affairs programme Fair Go last night.
8 years, many more earthquakes later and it is now obvious that E.Q.C. actually DOES know what they are supposed to be doing. They just do not want to. For reasons only understood by their bureaucracy it is somehow not in their interests to wrap up the remaining several thousand Christchurch earthquake claims that should have been wrapped up by my guess not later than the start of 2015.
Let us be honest. Earthquake Commission, and the major insurance companies have no intention whatsoever of finalizing the remaining claims and New Zealanders should stop deluding themselves into thinking otherwise.
90 days or see you in court, is what I say the Government should tell them. During that time they should prepare the necessary legal documents for the court, and on the 91st, these should be served.
There is no excuse for any of the on going delays. There is only so many times a report can be written without covering material covered in previous reports. There is only so many times an inspection can be done before the inspectors see that they are looking at things they have already sighted. There is only so many times anyone trying to get to the bottom of this should ever have to put up with bureaucracy before they have a case to make against the officials in question.
That time has long since come for E.Q.C. and the insurance companies.